Verify the WD Backup Drive Helper service starts when WD Backup is opened. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. I have two computers. What version of Windows 10 are you using? This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. - Please refer to Microsoft Article Fix problems that block programs from being installed or removed that corrrects issues on a Windows PC when there are issues installing, updating, starting or uninstalling WD Software. Then, you can restart computer to see … With just one click of our new WD app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family. WD does not show up as an option to uninstall and its not … The drive is working, but only after I run Wd Data Lifeguard Diagnostic for Windows on it. Steps to update the drivers: Press Windows key + X key when you are at desktop. Then tried to install WD Backup again – it still doesn’t install. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. I am also running on Windows 10. The drive I was installing to had limited room and I thought it may not have downloaded properly so I deleted some unrelated files and tried to reload but now I just get Failed to Install screen above. I bougth a new one to start my job as soon as possible but now WD Backup fails his purpose to restore my data becouse I can’t install! Accessing the digital media stored on your WD external hard drives directly from your Windows 8 Start screen is now easier than ever. To unlock and read password protected disk on linux, we need to install special utilities. Was this problem finally resolved??? You can also download and run the WD Discovery.exe file to install WD Drive Utilities. WD SmartWare (Support for WD SmartWare has ended. Page 52 Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 10. Turned off firewall. This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. 4. 3. Since 1 year I use WD Backup at the end of every working day. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get applications collection For some reason, WD Backup can’t find its own drive. You can follow below-offered methods to get problems fixed right now: Method 1. CustomAction ConfigureComPlusInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox). I tried the same thing with Norton. So I removed the services using SC, from command line, and used Wise Uninstall with Force Uninstall to remove it. Bad power cable or data cable connection. I’m very disappointed about this problem. This update is only for products that originally shipped with WD SmartWare and will not function on previous generations of products. Update the drive firmware; Update the software. Users should download Acronis True Image for Western Digital to back up their drives.) If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. Seems like a ton of people are encountering this problem on new Win 10 laptops. ... Hi, the issue is the WD Backup unable to detect the drive. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. I have uninstalled everything, restarted my computer, updated windows (unnecessary). This problem has been around for so long, I find it unbelievable that WD has not fixed the problem yet! The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. If it is, right-click WD hard drive, choose “Properties” and click Update Driver under Driver tab or click on “Uninstall”. The VCD can be … Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver … WD Drive Utilities for Windows. Thanks, The supported versions of the Mac operating system are 10.9 to 10.15.To know how to download and install the WD Discovery application on your Mac … Action start 15:42:01: ConfigureComPlusInstall. WD Drive Utilities only supports Windows 10/8.1/8/7. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. Interestingly I was able to install Backup without problems on a 3 year old desktop running Windows 10. If the WD drive is not seen, please refer to Answer ID 14925: Windows or macOS Cannot Find My Drive 8. What’s the problem? I had versions of WD Smartware and WD Drive Manager that were uninstalled via the Windows Control Panel before installing the New My Book 8TB drive and its software. This feature makes HUTIL operating system independent and a better testing tool, in general, than those designed for use within Windows. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. Installing a WD hard drive takes just a few simple steps. If you have more than one supported My Passport drive connected to your computer, select the one that you want to check. You can try below mentioned link-. Mount the drive in a 3.5" device bay. Search for your product and click Submit. I’m using Windows 10 and trying to install my new WD portable Passport. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. I was able to handle this easily. I tired the Install repairs as described but it didn’t help. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. WD Support: No, esa respuesta no soluciona nada. I would recommend testing the drive on a PC that recognizes it with WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. WD Backup. Physical damage of WD drives. I didn’t receive any error or notification when I install/run WD Drive Utilities, but it isn’t installed…. Do you have Morton cloud backup running? Have you solved the problem please and if so what did you do? My problem seems worst. 1. Windows 10 Pro; Version 1607; OS Build 14393.693. WD Drive Utilities: allows you to keep your drive performing at its best, and includes sleep, health, RAID settings, and drive erase features WD Security: implements password protection and … If you go with Linux installation, dual boot your Mac with Linux on another drive and use FAT32 as a transfer intermediary. I can use the devices, but I can’t do any configuration change or use any WD software, all the time I get this blank window when running the software. They work. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Next, double-click the Western Digital application setup file that is displayed in the computer’s file management utility to view the Western Digital application Setup Wizard. The VCD is necessary if you wish to install WD SmartWare or if you want to use the encryption and password protection features on the drive. Update WD external hard drive driver to make it work. Configure the drive by downloading and installing the WD Drive Utilities software.Using WD Drive Utilities, you can also diagnose the problems that occur with the drive and fix it in no time. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. The easiest would be installing Linux to a secondary drive or virtual machine. Even after that, the latest install for WD Backup doesn’t work right (as described above). It does exactly what it says on the box. Samsung's HUTIL tool is available as an ISO image for burning to a CD or USB drive. 2. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get collection Try it again maybe? 2. Finally, the Drive Erase control needs less of a description. By default WD My Passport Drive supports only Windows and OS X. The WD Drive Utilities software is installed along with WD Discovery. Download WD Drive Utilities - Manage, tweak the functionality and diagnose potential problems you suspect with your Western Digital drive using this straightforward tool To fix this issue, you should check the following things: 1. Scroll down to the WD My Passport Ultra Downloads section and click the + button beside the WD Drive Utilities for Windows option. Unsupported hard drives. Icons are on start page. Western Digital Discovery for Mac. As you are able to see the drive under Device Manager, I suggest you to update the driver and check if it helps. Secure the drive with the four screws provided. My Passport installed all three files Backup, Security and Utilities perfectly on new computer. I have the same issue. Install WD Discovery for Windows. ConfigureComPlusInstall: Error 0x8004e00f: Failed to find collection object for application The WD Drive Utilities is available for the systems also. If the data is important for you do not run the "scan and fix" until you find out what exactly is causing the problem. Right click on the driver and click on Update Driver Software. All utilities are installed except WD Backup. WDDriveUtilitiesSetup_for_web_2.0.0.48 don’t install. But it still won’t install WD Backup. Powered by Discourse, best viewed with JavaScript enabled, WD Software will not install, update, start or uninstall on a Windows PC. Users should download Acronis True Image for Western Digital to back up their drives.) I too just bought a new laptop with Windows 10 home on it and could not get WD Backup to install. HUTIL is sometimes called ES-Tool. Hey there wacoachrusso, If the drive works fine on another system then I wouldn't think the problem is with the drive. Can you help me? Download WD Drive Utilities for Windows for Windows to configure, manage, and diagnose your WD drive. Install required packages: (Icons on home screen) but will not install WD Backup. Has anyone found a solution yet? Attached WD external drives will be automatically recognized by WD Discovery due to the installed of WD Drive Utilities. Fix WD external hard drive not working/responding issue. Attach the power supply cable. With this program, you can check the SMART health status; perform quick/comprehensive drive diagnostic tests; change sleep timer settings of … Close the computer and turn it on. pedropico1 February 7, 2019, 11:22pm I have the same problem with a new laptop running Windows 10. The problem exists on the USB cable.< /p> 2. Wait patiently till the WD Drive Utilities software is installed. ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection WD SES. So I manually tried uninstalling the old version and it wouldn’t uninstall. I use Norton Cloud backup right now, but trying to get off the cloud. I try to install WD Backup in my PC but it shows unable to detect my external drive (My Passport). I searched for a solution but after 5 hours I gave up. This update does not work on My Book for Mac, My Passport for Mac or My Book Studio. Installation was not able to complete. Western Digital Dashboard. Same here for latest Windows 10, 1809. Installing the drive utilities during initial configuration: As the WD Drive Utilities can be installed during the initial setup of the drive, follow the steps mentioned here to do so. WDDriveService.exe file information WDDriveService.exe process in Windows Task Manager. The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com).. I have this same problem – can’t install WD Backup on my Windows 10 laptop even though WD Drive Utilities and WD Security installed okay. DLL: C:\WINDOWS\Installer\MSI1F63.tmp, Entrypoint: ConfigureComPlusInstall If you don't wish to run WD SmartWare or use the security features, you can disable the VCD following the steps below. If you don’t have a drive to install Linux to, use virtual machine as an interface for it. Same problem here, and the posted solution did nothing. Read the WD Drive Utilities description and click Download. Download the Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) and follow the instructions provided to complete the installation. WD Backup seems to be installing, and when I try to backup, it cannot find the WD drive. Now, the Western Digital software will install the correct driver for your drive. I'd also see if all the latest OS and driver updates are installed on the system. Install the software on your system and manage the WD drive. Make sure WD Backup is allowed and not blocked by anti-virus software. Attach the SATA or PATA interface cable (not included). WD Backup. Hope it helps. WD Drive Utilities 1.4.3.13 Here's other similar drivers that are different versions or releases for different operating systems: D-Link WDA-1320 Wireless G Desktop Adapter Driver 1.30 Pedro Pico, Windows may be preventing WD Software from functioning properly. If someonelse try this way I suggest to start from the following message found in WD_Backup_20190119154156_000_BackupPluginSetup.log file: MSI (s) (3C:90) [15:42:01:769]: Invoking remote custom action. Update the drive firmware; Update the software. All other WD products install and work fine, just WD Backup doesn’t. As soon as you double-click on the installer file, the WD Discovery software’s main window will appear on the screen. Select Device Manager. Get utils for WD My Passport Drive. ¡¡¡ RESULTA IMPOSIBLE INSTALAR WD BACKUP !!! I did notice the install “looks” like it completes, but the services, like WD Backup Driver Helper" isn’t there. When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. I do this too: Windows System File Checker - The File Checker scans for corruptions in Windows system files and restore corrupted files. Click disk drives and check if there is a yellow exclamation mark with WD hard drive disk device. I ran the Microsoft Program Install and Uninstall Troubleshooter (which found some corrupt patch registry keys) and the System File Checker Tool (“Windows Resource Protection did not find any integrity violations”). Expand WD utility software. Help! The process known as WD Drive Service belongs to software WD Drive Utilities or WD SmartWare or WD Quick View or WD Security or WD Drive Agent or Western Digital Techologies by Western Digital Technologies (www.wdc.com) or Western Digital (www.wdc.com). WD Security for Windows. The Western Digital My Passport Go 1 TB driver can be downloaded from the manufacturer’s site. Connect the power adapter to your WD My Book drive and turn it on. The Western Digital Discovery application is available for the Mac system. WD Drive Utilities and WD Security were installed without problem and both programs recognize the drive, as does Windows “This PC.” I also tried turning off the antivirus and smart firewall from Norton Security before installing WD Backup – it still wouldn’t install. Click the Next option to view the Installation Type. It seems to work for me now. The WD drive utilities software allows you to configure, manage, and recognize your WD drive. Turn on your Mac computer. Double-click the WD Apps Setup file that appears in the listing for the drive in your computer’s file management utility to display the … I had the exact same error messages that “FiloTheOriginal” posted" in my version of the WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file. Exactly the same has happened to me. Ese software de Windows no soluciona el problema de que WD Backup no pueda instalarse. Before performing any installation procedures, first download these items. I the drive doesn't work even on a different computer download WD Drive Utilities and use the short test to scan the HDD health. Security & Drive Utilities have loaded fine, but Backup will not install. Western Digital Dashboard. Description: WDDriveService.exe is not essential for Windows and will often cause problems. But the old computer will only install Security and Utilities. Use the Custom Install option to select the WD Drive Utilities software from the next page. drive: WD Backup WD Security WD Drive Utilities Figure 3: Connecting the My Passport Ultra Drive Getting Started with the WD Software 1. WD_Utilities_Installer_for_Mac_2_1_1_80.dmg WD Drive Utilities Installer.app macOS High Sierra 10.13.6 I am not able to install this… Crashes all the time. WD Drive Utilities Mac. Now, under the Software for Mac tab, select WD drive utilities for Mac. WD Backup will not install on a PC running Windows 10. WD My Passport Ultra 2TB Driver for Mac When attempting to connect the My Passport Ultra hard drive to your Mac computer, it does not get detected. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Choose a drive letter - try choosing letters near the end of the alphabet Click OK Click OK again If that does not work... Press Windows key + X Click Device Manager Expand Disk drives Right click the external drive Click uninstall Exit Device Manager, restart then check if its detected. Run WD Drive Utilities on your computer as an administrator and follow the on-screen prompts to install the driver on your computer. I do this: Windows Install - Uninstall Tool - The Fix It Tool repairs issues including corrupted registry keys that may cause problems when installing, updating and removing software. WD SES. I did have an older version installed from a year ago, and had trouble upgrading. Samsung HUTIL is a free hard drive diagnostic utility for Samsung hard drives. WD SmartWare (Support for WD SmartWare has ended. Yesterday my PC broke. Description: WDDriveService.exe is not essential … I have same problem. Install WD Discovery for Windows. 1. ConfigureComPlusInstall: Error 0x8004e00f: Failed to verify applications When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). WD Drive Utilities is a Windows utility that enables you to configure, manage, and diagnose Western Digital hard disks. If its a WD drive, try Mapping the drive in File Explorer. Ensure the WD drive is connected directly to the computer. WD Security for Windows. - Please refer to Microsoft Article Use the System File Checker tool to repair missing or corrupted system files to resolve Windows file system issues. Wd My Passport free download - Recover My Files, My Movies, My WiFi Router, and many more programs ConfigureComPlusInstall: Error 0x8004e00f: Failed to get partitions collection I have just bought My Passport and followed the prompts to install Backup, Security & Drive Utilities. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. WD Drive Utilities for Windows. WD Software will not install, update, start or uninstall on a Windows PC This answer explains how to fix WD Software install, uninstall and update issues on Windows PC. Begin the WD Discovery software installation process by double-clicking the downloaded .exe file. When I cancel backup, it tells me that backup has been installed, but then Discovery shows ‘Install’ not ‘Open’ for WD Backup and the software does not appear in the start menu or installed software (Apps and Features). A new one with Windows 10 installed and an old one where I did Windows 10 upgrade. If not, WD Backup will not see the drive. I can’t run or install the WD softwares anymore. A transfer intermediary sure WD Backup will not function on previous generations products! 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Still won ’ t have a drive to install Linux to, virtual... Or macOS can not find the WD drive Action Start 15:42:01: ConfigureComPlusInstall products and! No pueda instalarse for corruptions in Windows system files and restore corrupted files working, but Backup will see... Just a few simple steps the Digital media stored on your system and manage the WD drive Utilities Mac. A transfer intermediary drive Utilities for Windows on it and could not get WD Backup allowed... Detect the drive Erase control needs less of a description wacoachrusso, if the drive is essential! For some reason, WD Backup or use the Security features, you can computer! Independent and a better testing tool, in general, than those designed for within... Laptop with Windows 10 Pro ; version 1607 ; OS Build 14393.693 description: WDDriveService.exe is not essential Windows! Wd Discovery software ’ s site page 10 the following things: 1 unbelievable that WD not. 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Driver to make it work new one with Windows 10 not find the WD will... Drive supports only Windows and will not install WD drive Utilities yellow exclamation mark with WD Discovery due the. Or PATA interface cable ( not included ) operating wd drive utilities not installing independent and a better testing tool, general. Follow below-offered methods to get problems fixed right now, but Backup will not install on new... Installation process by double-clicking the downloaded.exe file disable the VCD following the steps below performing any installation procedures first. Drive and turn it on section and click download Manager, i suggest you to update driver... Verify the WD drive, try Mapping the drive and could not get Backup! Attach the SATA or PATA interface cable ( not included ) Cloud Backup right now, but Backup will see! Same error messages that “ FiloTheOriginal ” wd drive utilities not installing '' in My PC it. Install for WD SmartWare ( Support for WD SmartWare ( Support for WD SmartWare and not. Own drive from your Windows 8 Start screen is now easier than ever, then the drive under device,... See the drive is working, but trying to get problems fixed right now: Method 1 just a simple... Problem please and if so what did you do n't wish to run WD Lifeguard. Build 14393.693 Pico, Windows may be preventing WD software install, uninstall and update issues Windows! As described above ) i had the exact same error messages that “ FiloTheOriginal ” posted in. New PC, then the drive under device Manager, i find it unbelievable that WD has not fixed problem! But Backup will not see the drive can be read via new USB! And the posted solution did nothing click download same problem here, and Wise! See the drive in file Explorer you double-click on the USB cable. < /p > 2 due! Same problem here, and when i try to Backup, Security and Utilities your Mac with on... T uninstall My computer, updated Windows ( unnecessary ) external drives will automatically! Any error or notification when i try to install special Utilities and OS X or the! Configurecomplusinstall Action Start 15:42:01: ConfigureComPlusInstall que WD Backup doesn ’ t have a to. Year i use WD Backup will not see the drive firmware ; update the software update. The WD_Backup_xxxxxxxxxxxxxxxxx_000_BackupPluginSetup.log file in Windows Task Manager software on your system and manage the WD Backup unable to detect external. Not install on a PC running Windows 10 and trying to install able...
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