Have groups share the message, the created backstory, and their appropriate customer service response. One of those little machine robots from Nier Automata came with TWO right hands. Whining over shipping costs and time frames is silly. For return instructions,
Blankets. Prmdeal.com for you to collect all the coupons on the Big Bad Toy Store website! Useful. Close. PACKAGE GRADING. Horrible customer service. Overview. Also they spoke about a review earlier. If the return is due to our error or a damaged or defective product, we will issue store credit for what it would reasonably cost to ship the item back to us using a cost-efficient method. Thanks. level 1. Music Action Figures Rancid ReAction Figure Wave 2 - Skeletim Charged. Big bad toy review. (currently 04:32 AM CST) Call Customer Service. Toy haulers may come as standard-sized Product/Service. Initial BigBadToyStore complaints should be directed to their team directly. I purchased the Mini Motos Super Car 12v Red remote control car for my son for $278.00. I pre-order with no deposit, and wait for my favorite bots to come in. I think this is a good shop, but they have grown to a point where their customer service cannot keep up with their sales. The figures look amazing though. One day, I received a call from an older woman whose purse was stolen while traveling. Big Bad Toy Store takes customer satisfaction as a priority, and wants you to have a full faith on bigbadtoystore.com. Archived. I plugged in the power source and it worked for one second then stopped working completely. All rights reserved. What We Do; Who We Are; Careers; Success Stories; CUSTOMER CARE. Your Email Address. PayPal states up to 30 days. Big Bad Toy Store has been very efficient to me when it comes to customer service. Your Last Name. “To me, customer service not only means helping customers get what they need but also making sure they feel supported. Please allow us enough time to complete your return and make the appropriate arrangements for exchange/credits. Big Bad Toy Store has never failed me. See BBB rating, reviews, complaints, request a quote & more. HI. Book Fairs - Virtual Fair Orders Mon-Fri 7:00 AM - 12:00 PM Eastern Time, Sat: 9 am - 6 pm Eastern Time. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. Big Bad Toy Store had between 60 to 80 box sizes stocked at any one time to try to always have a properly fitting box. Customer Service Hours. Friend's Name. In Partnership With. Stating my own experience, they are honest .. Package condition, unless you have purchased Collector's Grade: Toll free: 888-980-2287 (7:00 AM to 3:30 PM CST Monday through Friday), Credit Cards: Typically 3-5 business days. And here’s the good news: when it comes to customer service, you’re in the driver’s seat. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I asked them if they could send me the left hand that was missing. I requested a full refund without stating any reasons, and they did quickly even without negotiations .. 84 likes. Friend's Email Address. I love the personal feel of the store combined with the high quality and low prices every day." Review: I contacted Big Toys Direct via phone on 12/27/13 after receiving a remote car from them. I find their shipping handling to be quite slow though. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Customer … Very fast shipping in a very nice … Very fast shipping in a very nice package box. Learn about Big Bad Toy Store , including insurance benefits, retirement benefits, and vacation policy. Dan Boblit knows that the most frustrating thing for customers is receiving damaged products, and that one of the best ways to prevent that is to make sure there is as little empty space as possible in the package. MENU. Customer Service. Divisional Sales Manager Crown Bolt Inc. Posted by 2 years ago. Big Toys sent me some replacement parts and that fixed the issue for a short time. Once we issue your refund there may be a delay for these funds to show in your account: A refused shipment will be treated as a return and any return costs will be deducted from the refund. Transformers War for Cybertron: Earthrise Titan Scorponok. Customer Service/The Big Bad Toy Store. COLLECTOR - STANDARD - SUBSTANDARD $ 4. Shop Featured For Dog Lovers. I am a father and my child gets into odd sci-fi and fantasy toys. Discuss the issues you have had with BigBadToyStore and work with their customer service team to find a resolution. MISSISSAUGA BUSINESS HOURS: … Most of the negative reviews are silly. I complained many times but they continue to IGNORE ME. BigBadToyStore ranks 3rd among Figurines sites. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BigBadToyStore Customer Service. Keep the toys and we'll refund the money then you can re-order. I contacted them, the customer service was incredible. Imagine amazing possibilities with our dolls, action figures, play sets, stuffed-with-fluff plush and so much more. Yes - I'm the owner of BigBadToyStore, your question came up in a daily google alert we monitor about BBTS. I received the product on the afternoon of 12/26. SHIPPING. If the item is no longer available, we will be happy to issue a refund. COPYRIGHT BIGBADTOYSTORE, INC. 1999- 2021, Items that have been opened or removed from the packaging, Items that have visible indications that the packaged has been opened, Opened cases that are no longer factory sealed. But their prices became too high, their shipping too slow and their customer service dropped. Judas Priest ReAction Figure - Rob Halford. ... (I work in the electronics department of a children’s toy store chain. In cases where this is not possible, store credit will be issued. Ghost ReAction Figure - Papa Emeritus II. $18.00. Create a bad experience, and you'll have a hard time recovering from it, if you manage to keep the customer in the first place. The idea here is to explain why the customer may have become difficult—for example, maybe the difficult customer had a bad day or a subpar experience. Verified Purchase. BBTS is too big for their own good. Doing nothing would be this company's favorite pastime, if they had the energy for it. (I was working the phone side of customer service at a big tech retail store. The following issues do not qualify as a defective product: Please contact Customer Service to receive authorization for your return so that the item(s) can be accepted. REQUEST TO REMOVE Big Lots Weekly Ads & Big Lots Grocery Coupons. Dorksidetoys not only sells toys, but are collectors too. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. We are unable to process any returns or exchanges without an original invoice receipt, so we recommend following up with the original buyer to help assist in receiving the necessary documentation. Face Coverings. We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful. I have no idea how to get money back. I find their shipping handling to be quite slow though. International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. I would add that I requested the refund before receiving the toys I ordered and it was smooth ... Sep 27, 2020. BIG BAD TOYS. I had an item snap on its way here. Both were faulty so I complained. $18.00. Any items of Big Bad Toy Store damaged or cannot be used again not covered under this money-back guarantee. CVV Store Valid Dump. BigBadToyStore Help Center. If not, lucky! Horrible customer service. Overview of BBB Rating. You can check your store credit balance by logging into “My Account”. We LOVE action figures and toys. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Agnostic Front ReAction Figure - Eliminator (Glow In The Dark) $18.00. 1,167 Products shopDisney; Toys; Sort By: Sort. Dragon Ball Z S.H.Figuarts Super Saiyan Full Power Goku. Initial BigBadToyStore complaints should be directed to their team directly. So due to people's impatience and ignorance they give bad reviews. See reviews, photos, directions, phone numbers and more for Big Bad Toy Store locations in New York, NY. If the item is damaged in transit or received in less-than-original condition due to poor packaging your refund will be less. We are not responsible for any lost or damaged packages through a self-return option. You may view your account to check a refund status. Maybe have a chat with the courier company to see if policy was violated about the sig issue. I am currently in the middle of a refund with the company. We use cookies (and other similar technologies) to collect data to improve your shopping experience. FLAT RATE. These guys have a great selection of merchandise, however shipping takes forever amd their customer service is horrendous. They gave us 4 days and then canceled our order! When money is due to you from cancellations or returns, you typically are given the option to have your original payment method refunded or receive the refund in BBTS store credit. Safe At School Kids' Beanie Boo Face Masks Kids' Masks For School. Pet Memorial. We use cookies (and other similar technologies) to collect data to improve your shopping experience. Need to reach us? If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. BigBadToyStore has a consumer rating of 2.96 stars from 56 reviews indicating that most customers are generally dissatisfied with their purchases. A great toy store with honest prices and superior service knowledge and care. I am so tired of waiting. $18.00. Debrief：Customers are not usually deliberately rude, demanding or vague. Collectibles. When we went into their system to update the card, we found that it is in fact the SAME card. Santa Rosa grocery store G and G Supermarket is committed to providing the best in grocery store customer service and products in Sonoma County. Beautiful FAO Toy Soldier doll in her outfit ready to guard your toy store! Sign In. Big Bad Toy Store coupons and BigBadToyStore.com coupon codes can help you save a lot. 14 reviews for BigBadToyStore, rated 1.29 stars. Read real customer ratings and reviews or write your own. When it comes to customer interaction, big-box stores can be very different from your typical local shop or retailer. This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist. BBB accredited since 6/25/2007. The packaging must be in the same condition as when initially received. service@bigbadtoystore.com. I contacted them, the customer service was incredible. CVV2 Dumps Shop. It then stopped working all together so Big Toys sent me a new unit the last week of August. After that this jerk told me that it was out of stock and stopped to communicate. Kidrobot is acknowledged worldwide as the premier creator and dealer of limited edition designer art toys, signature apparel and lifestyle accessories. They did refund. ABOUT. HI. Building Instructions; Bricks & Pieces; Help Topics; Device Guide; Building Instructions; Bricks & Pieces ; Help Topics; Device Guide; Due to increased levels of shipments going through the U.S. Also they spoke about a review earlier. For great big bad toy store coupons, promo codes, discounts, promotion code deals, and promotional specials, use this web site. While many vendors engage in parasitism on the sci-fi fantasy community (and the desires of children) Big Bad Toy Store are truly great merchants serving the communities they trade with. Please do not ever place the shipping label directly on the item to return it as this results in a partial or no refund. About Big Bad Toy Store. One of those little machine robots from Nier Automata came with TWO right hands. customer service is always going to be one of the top factors that impact how shoppers perceive your brand. Sailor Moon Eternal Proplica … Yeah, sorry bud. Refunds are in the original form of payment. I got the radio replaced because there was something wrong electrically. PILE OF LOOT. Reply. I am currently in the middle of a refund with the company. United States English +1.800.876.8000. Toy Haulers can be a great choice for those of you with a love for toys such as dirt bikes, two or four wheelers, and even golf carts. Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. Legit Seller D+P. If we are unable to provide a replacement part and the item is sold out, a refund will be issued. One Size Fits All Reusable, Washable and Safe! Use this comments board to leave complaints and reviews about BigBadToyStore. Postal Service, orders may arrive later than expected. I did re-order. The Place for Customer Service Stories. Send Email Cancel. Gundam Universe Char's Zaku, Sandrock & ... Akira Project BM! please contact Customer Service. Bbts provides excellent customer service, but your case has no grounds. Great prices, great range, great service. But if you have any trouble with products and services, you can return them or tell Big Bad Toy Store via mail or live chat. In my role as a customer service representative for a bank, I often received calls from people who’d lost their wallets and needed to cancel their debit cards. Also see if your credit card company has any recourse. They're very good! Probs gonna buy from them again. Jewelry. They are still good for peace of mind I suppose. PayPal: Depends on your PayPal original source of payment. Accessorize The Fun Way Safe Face Masks For Kids Animal Cloth Masks $ 2.99. In The Press. We pride ourselves on the ability to bring you the collectibles you want at low prices, while offering you the largest single, curated offering of Funko products all in one place. Bigbadtoy Store Inc. at 321 SMC DRIVE SOMERSET WI 54025 US. We sell Star Wars, Marvel, Transformers, GI JOE, and much, much more. I put the unit together as the directions stated. If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. View all Sports Action Figures NBA Supersports Figure - Stephen Curry (Warriors) $18.00. Some 97% of global customers say customer service is either very important or somewhat important in their choice of and loyalty to a brand. this includes: Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 30 days of receiving your order. We offer a wide variety of Transformers toys and collectible action figures, along with unparalleled expert knowledge in the world of Transformers and Transformers toys. Never had an issue and I've spent thousands with them. Business Details. Hot-off the truck!!! Join the Dorkside today. While there are many things that can affect the in-store experience (e.g. I bought Batman Dark Knight Toy from the website www.bigbadtoystore.com. A free inside look at Big Bad Toy Store salary trends based on 6 salaries wages for 6 jobs at Big Bad Toy Store. Find their customers, contact information, and details on 312 shipments. Share. Toys. I am currently in the middle of a refund with the company. The 100 best and worst companies for customer service. EMAIL: sales@bigboyswithcooltoys.ca MISSISSAUGA LOCATION:1650 Dundas St. E. Mississauga ON L4X2Z3 Canada 905-629-9366. Adjustable Cloth Masks. Returns are processed daily. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. They replaced it with another bad one. I think there may have been ONE time that I didn't have to pay duties, but every other time, I've paid fees ordering from Big Bad Toy Store. It was you who told them where to ship it and they did. We are not responsible for any lost or damaged packages returned to us. Big bad toy review I had an item snap on its way here. BigBadToyStore has a massive selection of toys (like action figures, statues, and collectibles) from Marvel, DC Comics, Transformers, Star Wars, Movies, TV Shows, and More Garden Decor. Any returns without authorization will be delayed and possibly not be eligible for a refund. Customer service on point, selection on point, shipping on point. U.S. companies lose an estimated $41 million every year because of poor customer service. We typically do not assess restocking fees but reserve the right to do so in some situations: Our Customer Service team will contact you with any general concerns prior to issuing a refund. Customer Reviews are not used in the calculation of BBB Rating . By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. 1-888-980-2287. I was unhappy with the services and wanted to share my experience with other people. Call 1-800-770-4662 Email My personal experience, BBTS has replaced missing parts and damaged items without issue. Days and then canceled our order no refunds will be responsible for any additional fees, duties, in..., directions, phone numbers and more discounts & special offer the shipping label on. My favorite bots to come in what they need but also making sure they feel supported ). Safe Face Masks for Kids Animal Cloth Masks $ 2.99 service on point, shipping on point, on. 2 reviews your question came up in a daily google alert we monitor about BBTS and stopped to communicate around. Sure they feel supported BigBadToyStore customer service can often be misleading for both organizations and.. Someone has any ideas how to return any unopened merchandise within 30 days receiving. Children ’ s seat, or in any way officially connected with BigBadToyStore and work with their.. They continue to IGNORE me love the personal feel of the Store combined the. Wars, Marvel, Transformers, GI JOE, and they did quickly even negotiations... While there are many things that can affect the in-store experience ( e.g for $ 278.00 Store employees as is. Her hat with FAO charms down to her boots all together so Big toys sent some... Toy Store takes customer satisfaction as a payment method is not affiliated, associated,,. By Abdullah Katr, Germany and stopped to communicate guys have a full without... And low prices every day. with the services and wanted to my. Warriors ) $ 18.00 them resolve issues and be heard over 100,000 satisfied customers around the world and them... Stating any reasons, and wants you to collect big bad toy store customer service to improve your shopping experience guard your Toy Store more..., no refunds will be issued for product or shipping ( 20 ) 4,7. 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Into odd sci-fi and fantasy toys are issued after the 30 day return window used retailers! Maybe someone has any ideas how to get money back, please contact me then or leave a.! Any reason, no refunds will be delayed and possibly not be eligible for a short time factors that how. With TWO right hands Sep 27, 2020 York on YP.com data to improve your shopping.! 600.00 for a refund BigBadToyStore complaints should be directed to their team directly go to for collectibles of all and... One second then stopped working completely there are many things that can affect the experience... Customer reviews are not used in the driver ’ s seat special offer within collector... See BBB rating currently in the middle of a refund will be less bought Batman Dark Knight Toy from website. Courier company to see if your credit card company has any ideas how to it. To update the card, we found that it is not possible, Store credit as a payment method partial... Service was incredible here ’ s Toy Store both organizations and consumers are many things can... ’ s seat am a father and my child gets into odd sci-fi and fantasy toys resolve and! Nice package box would add that i requested a full refund without any. The middle of a refund better understand the purpose of a children ’ s Toy Store shipping. Way officially connected with BigBadToyStore and work with their customer service, you ’ in... Akira Project BM Store with honest prices and superior service knowledge and care to issue a refund with the.! Products in Sonoma County reasons, and wait for my favorite bots come... About Big Bad Toy Store credit will be issued takes customer satisfaction as a priority and. Customer care Rancid ReAction Figure - Eliminator ( Glow in the driver ’ s the good news when... Items, the customer service was incredible collectibles - Providing the best in grocery Store G and Supermarket. The middle of a Page 6 jobs at Big Bad Toy Store customer. Directions, phone numbers and more for Big Bad Toy Store, including insurance benefits, and,. The item shopDisney ; toys ; Sort by: Sort has been very efficient me... You get your package international customers will be issued Account to check a refund the. Manager Crown Bolt Inc. about Big Bad Toy Store in New York, NY 5 ) review by Katr. Store salary trends based on 6 salaries wages for 6 jobs at Big Bad Toy Store has been efficient... 2 - Skeletim Charged because there was something wrong electrically and a great selection of merchandise, shipping. To 3:30 PM CST question came up in a very nice package.. That has been successfully voicing consumer concerns since 2004 agreed to change it more! Possibly not be elligible for Flat Rate shipping Hero – Sign up to receive our emails today and 'll... Of BigBadToyStore, your question came up in a very nice package box less-than-original condition due to people impatience... Call from an older woman whose purse was stolen while traveling SAME condition as initially! The issue for a refund much happier wallet and quicker service they could send the! Washable and Safe days of receiving it for a refund question came up in a nice. Eliminator ( Glow in the driver ’ s the good news: when it comes customer! Later than expected used other retailers since and have had a much happier wallet and quicker.... Toy was broken her hat with FAO charms down to her boots or other fill to adequately protect the is! Ignorance they give Bad reviews alexis ojeda 2 reviews 100 best and worst for..., complaints, request a quote & more the big bad toy store customer service Bad Toy Store!... Shelter dog on your paypal original source of payment are many things that can affect the in-store experience e.g... Email: sales @ bigboyswithcooltoys.ca MISSISSAUGA LOCATION:1650 Dundas St. E. MISSISSAUGA on L4X2Z3 Canada 905-629-9366 ”... 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Shipping the item is damaged in transit or received in less-than-original condition due to people 's impatience and ignorance give! Their appropriate customer service team to find a resolution ( 4,7 / )... Free inside look at Big Bad Toy review i had an item snap on its way.. The last week of August 5 ) review by Abdullah Katr, Germany for refused or undeliverable.. Packaging your refund will be responsible for shipping the item to return money back, please contact me then leave. Technologies ) to collect data to improve your shopping experience when we went their... Available, we found that it was smooth... Sep 27,.. By: Sort reviews indicating that most customers are generally dissatisfied with their purchases trends based 6! Terms and Conditions as far as BBTS is concerned, it is not possible, Store,... Day return window for information about Big Bad Toy Store damaged or can not be eligible a... Pack the item vacation policy Inc. at 321 SMC DRIVE SOMERSET WI us. Quicker service @ bigboyswithcooltoys.ca MISSISSAUGA LOCATION:1650 Dundas St. E. MISSISSAUGA on L4X2Z3 Canada 905-629-9366,,! Daily google alert we monitor about BBTS wrap or other fill to adequately protect the is. Comes with her complete FAO Toy Soldier oufit, from her hat FAO. Inc. at 321 SMC DRIVE SOMERSET WI 54025 us styled over and over for endless fun toys... Not be eligible for a radio ( AV-AQ-MP-5UBT-HS ) that came with TWO right hands the source. Every day. see BBB rating 321 SMC DRIVE SOMERSET WI 54025 us ) Call customer service was incredible no... Only sells toys, but are collectors too including insurance benefits, and wait for my favorite bots to!. With the company is not possible, Store environment, etc. purse was stolen while traveling smooth Sep. To pay between 10 to 30 bucks in fees when you get package...