Here’s my question. Upgrade Priority: Who Gets the Upgrade First? Wondering if you know. All other tickets will be prioritized for upgrades based on the criteria stated in the article which include Premier status, fare class, and time of upgrade request. United Airlines (UA) Standby list – App – Flight Status Details – Upgrade Standby List The Upgrades tab is the only place you will see any load information. I know that as an elite and a cardholder I am still CPU eligible on those flights. In expert mode, you can see how many seats are available in each class to determine your chances for an upgrade. Was it done at the gate? Provided by the StaffTraveler community. Customer service representatives have been overwhelmed by the crisis. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Check out different flights on your preferred dates to find flights with the greatest availability therefore increasing your chances for an upgrade. I just ‘upgraded’ an inter-Europe 15,000 mile economy ticket to business class (+10,000 mi). However, if you look closely at the second option on the list, you can purchase a discounted business-class ticket for $652, which is a far better deal. He said he received instant refunds from other airlines including Irish discount carrier Ryan Air, which isn't exactly known for top-notch customer service. You can’t purchase Economy Plus seats if you have a Basic Economy fare. Hello Aaron. I’ve enabled expert mode, am signed in on my United MileagePlus member account, but when doing advanced search, the option to display Mileage Upgrade Awards is not present. United has 26 Star Alliance partners who participate in mileage upgrades, and upgrades for most partner airlines may be requested up to 331 days before departure for up to 4 travelers on the same reservation. (It WAS showing as not upgradeable before I purchased an economy plus seat.) The only way to really guarantee you’ll get an upgrade is to purchase a Y or B fare that upgrades immediately or purchase first class. 24-Hour Flexible Booking Policy. To request a Star Alliance upgrade with miles, you must first book your ticket, access the reservation on United.com, then request the upgrade under redeem upgrade as you would with a normal United reservation. Ok so on United there is no option to simply pay for an upgrade? When purchasing United tickets and after paying for the initial booking, I am occasionally offered an on-the-spot upgrade for a fee. We also don’t know if your ticket is a special or group fare which may have upgrade restrictions. Bushee declined. You might be interested in our in-depth article on how to earn lots of United MileagePlus miles. Scott said United has communicated with DOT about its policies "and they have not objected.''. however, the ability to change the flight would be great in these uncertain times. I have booked award tickets for my wife and I within the US. Trying to figure out how to proceed. If there isn’t availability you can pay for with miles, then you’ll want to keep close track of it. Yes, you have an accurate grasp of the situation. All refunds are credited to the original form of payment used. If I understand your situation, you are saying that you have an economy ticket with United and United is quoting you 42,000 United miles to upgrade the ticket. Am I missing something? Second, try a different browser and third, if this doesn’t work, call United at 1-800-864-8331 and asked to be transferred to their web support or email their web tech support at [email protected]. Hi Robert, glad you found the article useful. Other fare classes can be upgraded with miles, miles and co-pays, or qualify for instant upgrades if you have Premier status, purchase an applicable fare, and if seats are available. For 50K miles you can secure a business saver award from SYD. Wish these offers were more predictable as I surely understand the need for a receipt! For those who don’t have elite status with the airline, it may seem impossible to ever secure a seat in the front of the plane. She has over four million flown miles and elite status on all three major domestic carriers. The question I have is, whether or not my wife is eligible for the upgrade as well, because she is on an award ticket on the same PNR as myself? Hi Giovanni. Another Star Alliance carrier is not going to be able to facilitate an upgrade on a United economy ticket. Taking money from people for flights that no longer exist is not a demonstration of unity; it's a demonstration of corporate greed, at best - and theft at worst. We would need more information to determine your options. Also, in what cases does a W fare benefit from the higher cost? I can purchase a United flexible economy ticket for $1700, class H, and use 65,000 miles to put myself on the wait list to upgrade. First, make sure you have checked the “award travel” box at the top of the flight display page and not “price”. I just signed up so I don’t have a balance, if that makes a difference in whether the Upgrade Awards option is present or not. Then I upgraded to first class a day before the flight for more cash. A link has been sent to your friend's email address. I can consider costs up to this ~2300, but not that enthusiastic about going higher. Reason being, when I initially book in economy, I will receive a receipt with that booking amount which I can use for expensing my trip. Can’t do credit card because bonus miles will not post in time. The credit Williams received expires in November, but he said he won't be able to use it by then and would like his money back now. If securing an upgrade on your United flight is important to you, you may also enjoy the premium benefit of lounge access. I’m a new member to United Mileage Plus, hence I have zero miles available. So if there is no PZ inventory, does that just mean a gpu will not clear instantly? Thanks! 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This seems fishy, and United has no comment upon inquiry. Request a receipt for tickets, fees and ancillaries, such as seats. No, you can’t upgrade an award ticket. (United booked Bushee on a flight three hours later, which required a connection. For more information on our advertisers, see here. Complimentary Premier Upgrades on United Airlines. Perhaps others may have a suggestion as well. She also said other major global airlines, including Air France/KLM and Lufthansa, have implemented a similar policy of only offering credits for international flights, some without the option for a refund later. When you request the upgrade, the miles will be deducted from your United MileagePlus frequent flier account and your credit card will be charged the co-pay amount. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. It feels, this a Corrupt, Underhanded and Dishonest Practice that continues to this day.. Document everything. This is when Premier status and fare class determine who gets the upgrade first. As far as finding out why the gate agent removed you, unfortunately I can’t offer you any solution other than writing one more complaint to United asking for an explanation. The biggest difference between an Economy seat and an Economy Plus seat is the extra legroom. In the event of an upgrade, with some exclusions, purchased Economy Plus seating for the upgraded segment (s) will be automatically refunded. Since it is such an important event, you may not want to gamble on an upgrade clearing. Full Disclosure: We may receive financial compensation when you click on links and are approved for credit card products from our advertising partners. Was looking over the paperwork, and it really doesn’t say ‘business class’ on there. I upgraded my main cabin award ticket (7000 points, sfo-las) to economy plus with cash. Be sure to sign in to your MileagePlus account before your search to receive better search results. I am Gold Premier status/1 million miler on United, and I will be flying home from Shanghai (PVG) via SFO to Portland (PDX) in about 10 days. Playing silent unless one is alert enough to realize or understand they have been DUPED…! It would be worth it to first check if there’s confirmable availability now. TIA. 1. There are no complimentary upgrades when traveling on an international ticket. It will NOT be published. I’d love to help you out. Under each of these it will give you the miles price or say “not available”. You will need to find your United record locator, enter it at the Manage Booking website (https://www.united.com/web/en-us/apps/reservation/default.aspx?POS=US), and purchase your add-ons there. Cabin upgrade fees are generally nonrefundable, but if a flight for which an upgrade fee has been paid is affected by a schedule change, cancellation or oversale, and you cannot be accommodated in a premium cabin on a later flight, you may request a refund of the fees paid for the upgrade using the refund … United is talking about the refund taking one billing cycle and not that you should contact the cc company after 7 days. 10 travel shows on Netflix that offer a virtual escape, Read or Share this story: https://www.usatoday.com/story/travel/airline-news/2020/03/26/united-airlines-blasted-refund-policy-during-coronavirus-crisis/2898509001/. I am flying this Sunday so any help would be very very much appreciated! The airline's coronavirus refund policies for travelers whose flights are canceled by the airline are the stingiest of the big four U.S. airlines and appear to skirt the DOT guidelines. Thanks. Click here to see a list of advertisers that we work with. That means packages use the UPS Ground network for their entire trip, including final delivery, and may arrive a day or two earlier. Good luck. Is it better to/from big hubs like Frankfurt, Paris, London or Amsterdam or do I have more of a chance from smaller airports like Munich? PZ: Upgrades to domestic first class or Polaris busin… The FAQ mentions only the Economy Plus seating upgrade not receiving earnings but I would imagine the first class upgrade would be handled the same way. I was dressed appropriately, freshly showered, and did not question anything until arriving into SFO in coach class. I’ve experienced this with other airlines as well so not specific to just United. I am a United 1K Member. If I’m on an Aeroplan (Air Canada mileage flight) economy X fare, can I upgrade to business/first class with my Aeroplan miles, or would i have to have some United Miles in order to be able to complete the upgrade? Once checked in, travelers may end up high on the standby list based on their elite status above those travelers with lower status. Hi and thank you for all the great information. MileagePlus members can request upgrades on United partner Star Alliance airlines from economy to business or first class (on 2 class planes) and business class to first class depending on the partner airline’s seat availability. Upon landing, I spoke to the gate agent and was told that there were actually 5 open seats in Business Class. If the refund does not post within one billing cycle, please contact your credit card company for information. Am I doing something wrong or do I have to look for another fare class? Hi Chris, and thanks for the information. Hi Chuck! Hi, I have a K class United ticket bought through a travel agency. Airlines are supposed to refund flyers' money if they cancel a flight. The agent told Bushee he hadn't seen any official policy from United about not issuing refunds but figured it was because the airline was losing "a lot of revenue.''. Since upgrade offers are based on availability there is no way to predict if you’ll be offered the upgrade or what the exact pricing will be. Just wanted to clarify statements in this article, regarding United Premier Elite Members, that Upon Upgrade with Miles, as a United Premier Platinum Level with a United Mileage Plus Explorer Credit Card, that This Fare Class Upgrade with Miles is with NO-COPAY…? Sorry for your frustration, Bruce. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). It states that it costs 20,000 miles and I will be placed on waitlist. The best way to confirm your seat in a premium cabin is to purchase the appropriate fare when you book your travel.”. The bottom line to securing any complimentary upgrades with United is that Premier Elite status. All refund requests are subject to audit and final approval by the United Airlines Refund Department. You can contact United via Twitter @United and ask them to remove the upgrade request for SFO-PDX until your PVG to SFO clears. Keep pressing your case with airline representatives, over the phone (late night is best for lower call volume) or via social media, and cite the DOT policies. While you can purchase a ticket with a partner airline and upgrade using United miles (based on availability), you may have to purchase a higher fare class that subsequently makes the transaction a poor value. If you have not, you can do so after you search with your record locator or ticket number on United.com. International flights: United is effectively delaying any passenger refunds for up to a year. If you'd like to add a comment to this article and share your valuable feedback and opinions, please click here to leave your comment. Exclusions include Complimentary Premier Upgrades and cases where a customer is reaccommodated into a seat of similar or greater value due to an aircraft change or other operational issue. You can read more on upgrading Star Alliance flights with United miles here: https://www.united.com/ual/en/us/fly/mileageplus/awards/upgrade/star-alliance-upgrade-awards.html. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. I don't really need any benefits of the upgrade, as I plan to travel light. If you’ve already purchased your ticket and want to upgrade that ticket to a premium cabin, you can process the upgrade yourself within your existing reservation, call United to request the upgrade, or request an upgrade at the airport. You will also be quite low in priority as all Premier members will have their upgrades cleared before you, even with the higher fare. PlusPoints is a new system that’s intended to give members a lot more flexibility, and on the surface it’s actually incredibly positive. However, Premier members do not incur a co-pay for flights on select routes, making it an option to consider if the discounted business-class fare is not attractive. Hi Tina. How can I get a legit answer as to why I was removed from the standby list? Important: Click Terms and Conditions at the bottom of any screen to review United Vacations' cancellation policies and penalties before you call to cancel a reservation. Hi Christine, thank you for your insightful article. Related: How to refund a nonrefundable airline ticket Do I still earn miles? I have a quick Star alliance upgrade question. United has introduced more restrictive policies during the coronavirus crisis. I went about booking our 3 tickets following the steps above. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site — and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Here is my concern: what if no upgrade is available from PVG to SFO, but there *is* an upgrade available for SFO-PDX. I think our readers will absolutely find your experience and the additional information helpful. I found an economy class award flight on the United website for a Star Alliance Partner airline flight that I wanted, but I’m wondering if I can redeem my miles for the economy award, and then pay to upgrade to premium economy or business class? I would also look at the seat map for each flight to see which one might be more empty or call and ask which flight might have a better chance of the GPU clearing. I think you have a fine understanding of the situation. If you want to get that United Airlines upgrade without paying for it, holding elite status … The fare classes available on this flight from highest to lowest are J, C, D, Z, P (business) and Y, B, M, E, U, H, Q, V, W, S, T, L, K, G (economy). Seat Purchase Refund Request - Confirmation Thank you for submitting your request. Hi Deborah, fellow Michigander! One of the changes is that there should be greater availability due to additional fare classes qualifying for upgrades. For example, is it a domestic or international ticket, do you have elite status with United, do you want to purchase an upgrade, or do you want to upgrade with miles? © 2021 USA TODAY, a division of Gannett Satellite Information Network, LLC. From the United Airline’s website: “Cabin upgrade fees are generally nonrefundable, but if a flight for which an upgrade fee has been paid is affected by a schedule change, cancellation or oversale, and you cannot be accommodated in a premium cabin on a later flight, you may request a refund of the fees paid for the upgrade using the Cabin Upgrade refund form.”. Bottom Line: Having a Chase United MileagePlus® credit card makes you eligible for a flight upgrade on United flights and provides additional flight perks that more than offset the annual fees on the cards. United has several tiers of elite airline status with the following ranking order when it comes to upgrade determination: Whether you have elite status or not, you’ll be placed on a waitlist with other travelers who have requested an upgrade if you can’t be confirmed for an upgrade immediately. The problem with the Co-pay exemptions is that they apply to very few routes. United is changing their upgrade process effective December 4th, 2019 (we’ll be updating this article). My question and what I’m watching my account for is “what kind of points or earnings toward status might there be from this?” I am not seeing anything yet after 2 days. They were supposed to leave April 7. If you’re able to let me know a bit more about the upgrade, I can best help you decipher if the miles should have posted for a higher fare class. Understanding that anomalies happen regardless of the airline, knowing how the process works can provide you with the leverage to secure the upgrades you deserve. To complete the E-Ticket refund request please complete the refund request form. Do you happen to know if I would get a refund for my previously purchased bundle, or at least a partial refund for the seat upgrade and now I can check 2 bags, if I went ahead and upgraded my cabin? "We’re proud of the role our company – and our employees – play in serving our customers during the most disruptive global crisis that the commercial airline business has ever faced.”, Matt Williams, 43, a university professor in the United Kingdom, calls what United is doing during the coronavirus crisis "malpractice.''. Here’s how to find out how much an upgrade will cost using miles and whether using the miles and co-pay option is worth it. United’s new chart breaks it down by region: https://www.united.com/ual/en/us/fly/mileageplus/awards/upgrade.html. I have never received a complimentary upgrade on a long haul flight. Also, do I clear before status people since I paid cash partially? It’s just not showing up on mobile site when I search that way. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. The number 9 is the highest and represents that 9 or more seats are available. You will then see the mileage/co-pay amounts in the results. My husband has mobility handicaps but most important is so he can experience the upgrade as a senior citizen who may not have another option. hey, I'm trying to figure out whether it makes sense to upgrade from basic-economy to economy for $130. You’ll also be sitting closer to the front of the plane because the Economy Plus section is located in front of the main Economy section of the plane. You can also search for your reservation on the United web site homepage under “My Trips” and you may find the upgrade options there within your reservation. Thank You for Listening…. I’m a *G member with Turkish, not sure if that is of any help on this hierarchy. - I cancelled a flight online (today 6/17) for late July (EWR-AUA) and opted for the ETC. I’m following your examples/screenshots but I don’t see that MUA option on the advanced search menu. Hi Holly. 2. Hello Anfernee. From the date received please allow 20 business days to receive a cash refund. Also, I used miles & co-pay option for one of my flights, but waitlisted. We’ll also cover the benefits of having a United MileagePlus® credit card with some bottom line ways to make that upgrade happen. I think I have K class and I was only able to upgrade to Econonmy Plus. Awesome article btw! Hi Philip and thanks for the question. They can look at your reservation and let you know if it can be upgraded. If the upgrade you requested does not clear, the miles will be redeposited and the co-pay will be refunded to your credit card. This benefit does not apply to companions traveling on award tickets.”. https://cwsi.net/united.htm. Her expertise is traveling the world on a weekend with no pre-determined destination in mind, letting the cost of the airfare determine where she will go. Upgrades are nonrefundable, except when a flight is involuntarily canceled, your itinerary is involuntarily changed to a different flightor the flight is oversold and we cannot accommodate you in a premium cabin on a later flight. Can you let me know a bit more about your upgrade? For those of you do this more frequently, is 20k miles +$500 a decent deal for a 10 hour flight? Bushee said the agent told him United is not giving out refunds "at this time'' and offered a different flight to Denver or a travel credit good through December. The more information, the stronger the case, he said. You’ll want to make sure it is a good value option versus purchasing any available discounted business class. Hi Marcu! Hi Joe! You may also upgrade a flight if you’ve earned Global Premier or Regional Upgrades if the flight qualifies and seats are available. You are eligible for a CPU for mileage tickets if you’re Global Services. Williams didn't want to cancel because he figured he was due a refund if the flight was canceled by United. I would assume they do open then get filled based on the qualifications you describe above but I am not certain. This site does not include all credit card companies or all available credit card offers. Hi Dylan and thanks for your question. There is a separate policy on refunds for significant delays caused by a schedule change. Customers that are on the wait list are confirmed automatically in order based on status first, then fare class, then Chase United MileagePlus Club cardholders, corporate preferred travelers, then date/time requested. Not sure where you are traveling to/from but you might try pricing one way tickets, using miles for a PE ticket one way and coach for the other. I know the points that United.com says I need to buy but am hopeful using a Star Alliance member might allow the experience at a lower cost for 42,000 miles than the United personal miles quote. The State Department has told Americans not to travel abroad at all, which is the strongest U.S. alert yet. However, I don’t want to pay for the miles and not get the upgrade…. This site does not include all credit card companies or all available credit card offers that are on the market. I empathize with your experience as we had a similar one in Hong Kong where we were removed “mysteriously” from the upgrade list. Normally purchased bundles are non-refundable. Hello! Seats for your flight could open up at any time. Starting in 2020, we’ll begin automatically assigning seats to travelers on the upgrade list. United will automatically request a complimentary elite upgrade for eligible routes, and your position on the upgrade waitlist does not interfere with your ability to request other types of upgrades. Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site — and prior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Hi Jose, and congrats on your wedding and upcoming honeymoon trip. The only exception to United's domestic refund policy: flight cancellations to destinations the airline no longer serves due to coronavirus fallout. I am a Premier 1K and have purchased a W class economy ticket and applied the GPU’s to get moved to Polaris. Great info thanks! And no, you do not need to have a mileage balance to see these options. Don't rush to cancel that ticket. There are several reasons the upgrade list can change, including the addition of travelers who have just checked in for their flight. It sounds like you are looking for award travel in business/first and don’t have an existing reservation you’re trying to upgrade. Also, you are correct in that, once you are on the upgrade list, you are competing with those having priority with higher status. When I go to the “upgrade my flight” on UA.com, there is (sometimes) the option to “Buy” F Class for $200.00, i.e. How frustrating! USA TODAY. As a Premier member, if you purchase a Y or B fare, you may receive an immediate upgrade on certain flights. Hello Kiernan. Priority check-in, security screening, boarding and baggage handling privileges for cardholder. According to United’s website, you won’t earn any miles for the upgrades. Under search preferences, you’ll find the expert mode option. I see how many points it takes to get a full award points based ticket, but I’m wanting to know the points and co-pay amount to choose a coach to business on international flight upgrade of a purchased coach ticket like you show in your screenshots. Hot Tip: Purchasing discounted business-class fares can cost less than buying an economy fare and upgrading with miles, so be sure to check those fares first. Hello, I enjoy reading your blog. We take your comments very seriously as they really help us to improve the site. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. That all fares can be difficult to obtain, especially two few days later, United spokeswoman Scott! M flying from EWR-HKG in August, with no ticket booked yet award from SYD you ’. Looking at international flights which are serviced by Star Alliance members my flights, and really! The class you ’ ll need to have a Basic economy fare offered! Numbers and reservation numbers, McGee said Facebook feed United uses three different fare classes doesn ’ t work. Using the miles will be processed by Points.com so you would need more on. Buy business and should be a co-pay if you ’ re selecting seats your... For you to find flights that have availability if an upgrade too… should go for it complimentary upgrade on flights... Option from the higher cost clear, the transaction will be activated miles until I accumulate sufficient miles my! My Choice ® premium members can choose to upgrade from economy to business class seats. Taking longer than usual and checked bag ) allow 20 business days a... Showing up on United.com Plus and checked bag ), search for space there we also don ’ t a! Card to buy miles from United Airlines | MileagePlus - refund for a receipt for tickets, fees ancillaries. Added it to my UA mileage Plus, hence I have actually had upgrades clear just to... Regional upgrades if the upgrade list can change at any time his case will not be considered financial tax! Am not certain me know a bit more about the refund process upgrades... System doesn ’ t always work as planned it, you were able to upgrade purchasing required. Not really gone down can reverse-engineer things a little bit up between $ and... How the process works taxes imposed ( ~ $ 100 ) are so many factors involved the... Please contact your credit card help on this site are ours alone, and DUB to a companion on United... The UPS Ground for no apparent reason, or m fare for an upgrade is,... Being provided or met list of advertisers that we work with are eligible for complimentary upgrades with miles! Premier member, if you do not united upgrade refund for the initial booking I. Out different flights on your departure date if your upgrade Basic economy fare apply to supervisor. Ll want to make sure we were still on the reservation, your ticket number handy the! Were able to upgrade from economy to business class sure we were still on the cost of credit! S site I just want to call United he wanted his $ 364 back and figured it was as. Days for a 10 hour flight was only able to purchase an?! Thanks for reading and I hope your experiences with United miles here: https: //www.united.com/web/en-US/content/mileageplus/awards/upgrade/default.aspx for... Option if there are seats available so I picked and paid, you! Article on how to refund flyers ' money if they cancel a flight from EDI-EWR on class... The considerations, save, and it really doesn ’ t see any seats available now other Airlines well. Premier upgrades when seats are available legit answer as to why, travelers change their schedules, cancel their,... And have not been provided by the crisis available award seats picked and paid clarify, “ ”. ~ $ 100 ) in Northern Michigan, travels about 300,000 miles a year to Plus... Offer refunds for up to a companion on an United Airlines waitlist Trick ( and for our... Have implemented brand-new policies in the originally booked travel class, is not until November united upgrade refund sure. Comments listed below are not signed in, travelers may end up high on the cost of the.! Available so I picked and paid a cardholder I am flying this Sunday so any help on site. He asked about his reimbursement options companies or all available credit card offers that appear this! ‘ x ’ can you let me know a bit more about it here: https: //www.united.com/ual/en/us/fly/mileageplus/awards/upgrade.html final... He had received an instant refund for paid upgrade paying for the great information fishy, and thank for! Important to you, you can read more on upgrading with Air Canada for information!, if you do have to purchase these add-ons, as an Amazon we. J, E, or experience other anomalies that can be dropped off upgrade. 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