An all-around healthy and pleasant experience for your sleepy head, night after night. Very rude customer service, said she can't leave the stuff I could steal from them. This is unacceptable!!!!! Purchased Essential sheet set to go with the new mattress & box spring in November 2020. the sheets has been washed 3 times & they no longer stay on mattress. Had they kept the base in the box they would have protected our stairs. 1-855-748-0206. Price Range $169.99 - To $189.99. And I’m sure there would be a ton!! "A proper pillow protector will extend the lifespan of your pillow, because essentially the pillow never comes in direct contact with the human body," says Solomon. Our Lavish Latex Pillow maintains its original form — no fluffing required. … So disgusted. Last time we will ever darken a Sleep Country Door, I have spoken with the manager who listened but really didn’t seem to care. His sales tactics became aggressive and he was argumentative and started putting their competitors products down. We want to help and make this right. Brad at sunrise plaza .. never again . Hot Price. For example, at the five-star Shangri-La Hotel in Toronto, guests who prefer not to use the standard goose down–filled pillow can request alternatives from an extensive pillow menu: contour, foam, foam for side sleepers, buckwheat, lavender and cassia seed. Hi, Our delivery is usually best in class, so we are very sorry this hasn't been your experience. The McKinney is the entry level All Foam option. Hi Alexandra, Providing high-quality service is what we strive for in each exchange, and I apologize that you haven't received this. When I called they told me they can offer an exchange but no refund. At 7pm, after hearing nothing, I called back because I was moving out of my friends apartment and was delayed due to this mattress not being in my new place. The associate was put off by my question and acted as though I was wasting his time. This company is so large that no one cares what is going on in another department, they transfer you from one to the next, and each person’s response is “that’s not my problem, I can’t do anything for you”. I will never shop sleep country again. At first the salesman was pleasant until we stated we had wasted enough of his time and were leaving. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Over 3 hours later, I called back and got the same customer service agent who was much more pleasant but explained she hadn’t had any correspondence from the drivers and said they may have come and not read the deliver instructions and tried my buzzer (which has never worked but, no other delivery has ever been an issue) and left and the next delivery day in my area is not for another 2 weeks. The pillow’s down interior makes it highly moldable, so sleepers can shape the pillow to support their neck and shoulders, regardless of their sleep position. Polar Tropic Pillow, $179.99 (Queen size), sleepcountry.ca. The higher level the materials are, the better protected they are, the longer you can stretch that out." Some of its private labels include Essentials, Pillow Talk Naturals and Gentle Dreams. Pillow shopping today can be a complicated and bewildering process, even if you know which general type you're interested in. We purchased an Sealy Posturpedic Optimum Chill Devonia. It’s made with 100% premium Talalay latex for astounding resilience and antimicrobial properties. Hi Doris, Thank you for taking the time to let us know about your experience with us. down. We reached out to them and we’re told we needed to take pictures and deal with the manufacturer direct. Sleep Like The Dead reviews and rates hundreds of sleep-related products based on 391394 actual consumer experiences. Our contoured neck pillow is made out of responsive, breathable latex foam. The most popular pillow at Sleep Country in the last few years has been its Polar Tropic pillow, which is recommended for all sleeper types. Now they have my money and I have no reason to expect to see the items ordered. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Just to add, the mattress we bought was one of their higher end models and it was not what we were expecting as well. -TrevorBC, Canada. I was so shocked that someone in customer service would speak that way to a customers paying thousands of dollars for their product...Anyway, my entire experience goes downhill from there. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? Share: $119.00 ... Our Lavish Latex Pillow maintains its original form — no fluffing required. Each time they apologize and say that someone will call but no one has. According to Solomon, who worked as a sleep expert for over a decade, it's important to keep three things in mind when hunting for a pillow: First, the type of sleeper that you are; second, how firm your mattress is (how much you sink into your mattress matters); and third, your personal taste — there's no such thing a pillow that's perfect for everybody. 1-855 … Call a Sleep Expert. "We put a sachet filled with petals inside the pillow itself." . This model is made of high-quality natural latex that is anti-allergic, anti-dust mite and anti-bacterial, and has a special design that will help you fall asleep much easier and quicker bringing you a comfortable and pleasant feeling of … I then noticed that there were dents and gaping holes on our steps that had not been there before. They make you jump through hoops, they prorate the warranty and they don’t want to help existing customers. $100+ 4.48. I got a mattress 4 years ago and after two years it start becoming softer and giving me backache but since I trust this brand I didn’t think that’s it’s because of mattress and now it got worse every time i sleep its feeIs i am sucked into it now i decided to buy another one and complained at the store so the guy over there mentioned that i have warranty and I need to call customer service they will help me out but trust me people who deals with warranty they have no intention to help customers in any way, they will ask u to send pictures with some scales and broom and then they will not approve.My question is how can u decide by pictures if the mattress gets saggy and more soften Their Warranty is good for nothing so don’t fall for it And I wish I had checked their warranty reviews before buying it, Ordered 2 weeks ago and had a confirmed delivery date today. She asked me why I didn’t leave a note at the main entrance for them and I simply replied that I didn’t know that was even a thing people did and that really, I shouldn’t have to if I have requested and reconfirmed my delivery instructions. Shop Sleep Country online here. I bought a bed, got financing and threw away my old bed. A latex foam pillow is an excellent option for someone who’s desiring more support or firmness than a down or down alternative pillow but who isn’t completely sold on the feeling of memory foam. "The best way to [test pillows] is in a store that has floor models that you can sample, and has mattresses that are similar to what you sleep on." Feedback like this helps us continually improve the customer experience. Nothing was resolved with the manufacturer. Refused to do anything to help or offer anything. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? The latex was a solid loaf of a dense, rubbery material that isn’t moldable or adjustable in any way. Sleep Well Buckwheat Pillow, $90 (Standard size), shophalfmoon.ca. I love the mattress but they charged me two times for the same mattress through flexiti. The core is made from natural latex for superior pressure relief and breathability. Our Sleep Guide reviews the Best Pillow 2019. After the third night I have never had such a wonderful pain free sleep. Would you please email our Customer Service Team at sccreviews@sleepcountry.ca so we can learn more about this? ; Trial – Casper offers a 100-night Risk-Free Trial so you can … Molded into a shape mimicking a traditional rectangular pillow’s, it fits nicely inside a standard size pillow case. After a few failed attempts and horrible night’s sleep, we had to put the pillows away. I will do my utmost to advertise and let people know that sleep country does not care about their products or service after you pay them! Problem now is I have trouble getting up in the morning. Bought a bloom air mattress from sleep country. They damaged my floor during the removal and took over a week to respond to the issue. Spent a lot of money to be uncomfortable every night! When I asked why they hadn't shown any decency or customer service and called me, they had no answer. Lavish Latex Pillow Side Sleeper. Latex and foam are the likely contenders if you love to sleep on your side. To highlight their insensitivity, the first time I called customer service was a day before my scheduled delivery. If you sleep in a number of positions, a soft to medium is the best pillow … Like the hundreds of reviews below, I would SERIOUSLY urge anyone on the market for a mattress to eliminate Sleep Country out of the running for your purchase. Sleep Country Living is a new brand from the decades old Country Living Brand. We were told to phone Zucora Home, who seems to be a third party insurer.Zucora Home couldn’t find our information, and told us we didn’t have an extended warranty.It was up to us prove that, indeed, we had purchased the Warranty. She advised me that another message would be sent and that she would call me back. I’ve tried every pillow imaginable with no relief. companies like sleep country exist because they have customers and this customer has been treated badly. And purchasing the HAIPAI Latex Pillow can be your first step towards a better and healthier sleep. With a wide array of stores to choose from, they have developed a larger mattress selection than many local retailers with over 8 brands to choose from. Not happy at all. This one is made in Vancouver and comes with a padded cotton layer on one side of its casing. Feedback like yours helps us improve our business for all Sleep Country Canada customers, and we would like to speak with you further. They have few complaints related to heat buildup. DO NOT BUY FROM SLEEP COUNTRY. Much firmer than we wanted and that we had experienced in the store. On August 7th 2020 I purchased a lifestyle adjustable base and mattress from sleep country. Neither has taken responsibility for the error yet and it is still on my account. Read honest and unbiased product reviews from our users. Thank you for letting us know. We are returning customers and definitely will keep returning. Read our unbiased Country Living Mattress Review and get your Country Living Mattress Discount Code here. … "Back and stomach sleepers both tend to prefer lower loft pillows; side sleepers tend to go for medium- to high-loft styles.". I confirmed our delivery instructions I had provided in my original order, mine and my husbands contact numbers for the delivery window and the actual delivery. Not one to write a review but I could not let this one go without warning others. Hi Jennifer, Rest assured, we want to do better than this! How could such an error occur? Please note that CBC does not endorse the opinions expressed in comments. The three factors to consider when shopping. It is known to be able to cradle to your head as well as to provide natural support to your neck. In the past I would wake up with headache jaw pain sore neck and shoulders.This persisted into the day as well. Wish I checked them first. I definitely would not recommend spending any money with this company as they cannot keep proper accounting. Discover the health benefits of sleeping on a natural latex pillow: Latex is naturally dust mite resistant, plus this pillow includes a quilted pillow protector. When my new latex pillow arrived, it wasn’t quite what I expected. Shafted, set aside and lied to by sleep country and their promise of timely customer service, Useless extended Warranty and poor customer service. 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